Frequently Asked Questions
Everything you need to know about your Parramatta Eels gear.
When will my order be shipped?
Orders for in-stock items are typically processed within 1-2 business days. During peak season or around game days, processing may take up to 4 business days before dispatch.
What is your return policy for official merchandise?
We offer a 30-day return policy for most items in original, unworn condition with tags attached. Please note that personalized jerseys and clearance items are final sale and cannot be returned.
Do you offer international shipping for overseas fans?
Yes, we ship our official gear worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at the checkout.
How do I ensure I order the correct jersey size?
We provide a comprehensive size guide on every product page. We recommend measuring a current shirt you own against our chart to ensure the perfect fit for game day.
Can I track my delivery?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Zip Pay.