Returns & Exchanges
At the Parramatta Eels Official Store, we want you to wear your Blue and Gold with pride, so if your gear isn't the perfect fit, you can return it within 30 days of purchase. Items must be in original condition with tags attached to be eligible for a full refund or exchange.
Initiate Your Return
Log in to your account or visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original packaging, ensuring all official NRL merchandise tags and labels remain intact and undamaged.
Ship It Back
Print your generated shipping label and drop the package off at any Australia Post location, keeping your tracking number for reference.
Refund Processing
Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing